At Bank of Jordan we always strive to excel in providing our customers with the highest levels of service. That is why a special unit has been established to receive your comments or complaints, through one of the following channels:

• Direct calls to the Customer Complaints Management Unit (+96265692572) or the toll-free number (080022335)

• Through the customer call center after official working hours at +96265807777

• By fax at: 0096265600918

• Email to:

• The designated complaints number at branches during working hours

• By personal visit to the administration headquarters building


General notes

- The timeframe for processing comments or complaints in from 10 – 30 days.

- In case you are not satisfied with the response provided to your complaint, you can contact the following email: