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Customer Complaints

At Bank of Jordan, we strive for excellence in providing the highest levels of customer service, beyond expectations. We would like to inform you that if you are not satisfied with any of our services or products, you can inform us through one of the following channels of communication:

  • Directly call the Customer Complaints Management Unit: 0096265692572 or toll-free 080022335
  • Email: complainthandling@bankofjordan.com.jo
  • Dedicated complaints telephone line at the Bank branches during official working hours
  • Through a personal visit to the public administration building
  • By contacting the call center after working hours on 0096265807777
  • By fax: 0096265600918

A special unit has been allocated to the Bank to receive and handle customer complaints, which will process the complaint within 10 days, which may be extended according to the nature of the complaint, provided that it does not exceed 30 working days from receiving the complaint.

*In the event that the customer is not satisfied with the provided response by Bank of Jordan “Customer Complaints Unit”, the customer has the right to reach out to the Central Bank of Jordan or the law. Central Bank of Jordan can be contacted using the following link: www.cbj.gov.jo